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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You are completely right about this. Like so many weak links,
it is often a management decision on how to handle the problems when working
over the phone as they did in those days. I’m sure the tech you were talking
with did realize there was a problem but they were told to handle it this way.
When on site, the tech has more control over the situation since they must
make you happy or they can’t leave. So probably if the first tech came to your
site, they would have done the same thing. I do know there was lots of
confusion about bearing problems. Partially related to how the roller was “pounded”
onto the capstan shaft which is why they didn’t want end users to do it
themselves. Many users were capable of doing this, however. The capstan was
so critical to the proper operation of the drive. I would guess they went
through a lot of capstan exchanges due to bearings and damaged or worn
rollers. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It was always difficult when you know of a “fix” and you are not
allowed to offer it due to liabilities in one way or the other. I loved direct
customer service. Sometimes we had to hold back because we were told to. Gets
very political and I wish that were not the case. It was one of my most
favorite jobs.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I was trying to think if the Engineer was Bill Bowen, but he never
retired. Was this a UK Engineer?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Gary<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
quadlist-bounces@quadvideotapegroup.com
[mailto:quadlist-bounces@quadvideotapegroup.com] <b>On Behalf Of </b>Trevor
Brown<br>
<b>Sent:</b> Wednesday, March 02, 2011 4:21 AM<br>
<b>To:</b> 'Quad List'<br>
<b>Subject:</b> Re: [QuadList] QuadList Digest, Vol 33, Issue 8<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The last engineer was a Radio Ham called I think Bill was
looking for somewhere to live in Mexico when he retired<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I hope he made it, he was a big help in troubled times<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>TrevorB <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>UK Member <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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